If your Apple Health is connected but some of your health or activity data is not appearing in Wellness360, follow the steps below to resolve.
1. Check if the data is available in Apple Health
Open the Apple Health app and verify that the missing data is available.
For example, check whether the following metrics are present:
Steps
Walking + Running Distance
Active Energy (Calories)
Exercise Minutes
Workouts
If the data is missing from Apple Health, first make sure your Apple Watch or fitness device is syncing correctly with Apple Health.
2. Verify Apple Health Permissions
Sometimes only one health metric fails to sync because Wellness360 doesn't have permission to read that specific data type.
On your iPhone, go to:
Settings → Health → Data Access & Devices → Wellness360
Ensure the required permissions are turned ON, especially:
Steps
Walking + Running Distance
Active Energy
Exercise Minutes
For the best experience, we recommend enabling all available Health permissions for Wellness360.
3. Refresh the Connection
After enabling the required permissions:
Close the Wellness360 app completely.
Reopen the app.
Wait a few moments for the sync to complete.
Your latest Apple Health data should now appear in Wellness360.
4. Disconnect and Reconnect Apple Health
If your data still isn't syncing:
Open the Wellness360 app.
Navigate to More → Apps & Devices.
Turn Apple HealthKit OFF.
Turn it back ON.
Tap Turn On All when Apple Health asks for permissions.
Allow all requested permissions.
This refreshes the connection between Apple Health and Wellness360.
Still Having Trouble?
If you've completed all the steps above and the issue persists, please contact the Wellness360 Support team and include:
Your device (Apple Watch, Oura Ring, Fitbit, etc.)
Wellness360 app version
The health metric that is not syncing
A screenshot from Apple Health showing the data
A screenshot from Wellness360 showing the missing value
This information will help our support team investigate the issue more quickly.
Need help?
If the issue continues, please contact our Support team at [email protected]. We’ll be happy to assist you and ensure everything is working as expected.