If your Withings device is not syncing with the Wellness360 user platform, please reconsider these common issues to know why your device might not be syncing.
Issue 1: Your authorization token has expired or been canceled from the Withings app.
Solution: Reconnect your Withings device to generate a new authorization token to sync the steps with the Wellness360 platform.
Issue 2: You probably created a new Withings account during your login process instead of using your existing login credentials. Or, you could have connected a wrong Withings account.
Solution:
Confirm the email address registered with your correct Withings account. Log in to the Withings support page here on a web browser. Click on the profile icon at the top right. Check for the email account connected with Withings from the dropdown.
After confirming your email address, go to the Wellness360 mobile app or the Wellness360 portal to reconnect your device. Be sure to use the correct email credentials to reconnect.
Check The Time Zone Setting
If the right time zone is not set on the Wellness360 portal, it may cause data syncing issues with your fitness device. Recheck your set time zone by following these steps.
Wellness360 Mobile App
Tap on the More icon from the right bottom of the dashboard.
Find Settings > My Account and scroll down to find > Time zone.
Select your correct Time Zone from the drop-down and click on Save Changes.
Web Portal (Wellness360 Web Portal)
Click on User Settings (profile icon) in the upper right corner
Click Settings.
Save the right Time Zone on the Personal Details page.
User Settings > Settings > Personal information > Under Account Details > Time zone